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The SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C-C4H56-2411) certification test is an important part of career growth, and passing it may lead to more employment opportunities. However, preparing for the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C-C4H56-2411) test may be tough, and many busy applicants have difficulty cracking it. This is where Itcerttest SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 real exam questions come to help you clear the test in a short time.

SAP C-C4H56-2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 2	Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 3	Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 4	Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 5	Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 6	Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 7	Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 8	Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.\| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which objects are determined when you are using case routing in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Employee
B. Service team
C. Account
D. Service category

Answer: A,B

Explanation:
In SAP Service Cloud V2, case routing determines the Employee or Service team responsible for handling a case based on conditions like case type or priority. According to SAP documentation, "Case routing rules are used to assign cases to specific employees or service teams based on predefined criteria." Service category (B) is an input condition, not a determined object. Account (C) is a case attribute but not typically determined by routing rules.
Reference:
SAP Help Portal: Case Routing Configuration in SAP Service Cloud V2
SAP Learning: Case Routing Rules

NEW QUESTION # 18
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

A. Products
B. Registered products and installed bases related to the account only
C. Registered products
D. Installation points
E. Installed bases

Answer: C,D,E

NEW QUESTION # 19
What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Establish release management.
B. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
C. Define roles and responsibilities as part of a process transformation office.
D. Establish regular housekeeping tasks and procedures.
E. Integrate clean core practices in the end-to-end value process chain.

Answer: A,B,E

Explanation:
SAP's clean core strategy focuses on minimizing customizations and ensuring system extensibility. The recommended guiding principles include integrating clean core practices in the end-to-end value process chain to align processes with standard functionality, establishing an organizational structure, technical foundation, and transformation methodology to support clean core, and establishing release management to manage updates without disrupting the core. According to SAP documentation, "Clean core operations involve integrating practices across processes, establishing a robust organizational and technical foundation, and implementing release management." Defining roles in a process transformation office (B) is not a standard clean core principle. Regular housekeeping tasks (E) are operational but not core to the clean core strategy.
Reference:
SAP Help Portal: Clean Core Strategy for SAP Cloud Solutions
SAP Community: Clean Core Principles

NEW QUESTION # 20
What is the only way to change an active case type?

A. Perform the Create New Version action.
B. Use the Draft status.
C. Copy an existing case type.
D. It is not possible to change an existing case type.

Answer: A

Explanation:
In SAP Service Cloud Version 2, once a case type is active, it cannot be directly modified. The only way to change an active case type is to perform the Create New Version action. This action creates a new version of the case type, allowing administrators to make changes while preserving the original. According to SAP documentation, "To modify an active case type, you must create a new version using the Create New Version action, as direct changes to active case types are not permitted." It is not possible to change an existing case type (A) is incorrect, as creating a new version is allowed. Using the Draft status (B) applies to new case types, not active ones. Copying an existing case type (C) creates a separate case type, not a modification of the active one.
Reference:
SAP Help Portal: Case Type Configuration in SAP Service Cloud V2
SAP Learning: Managing Case Types

NEW QUESTION # 21
Which model can be used for ABAP cloud-native development?

A. The SAP S/4HANA Cloud Extensibility Model
B. The ABAP Cloud Development Model
C. ABAP RESTful Application Programming Model

Answer: C

Explanation:
For ABAP cloud-native development, SAP recommends the ABAP RESTful Application Programming Model (RAP). RAP is designed for building cloud-ready, RESTful applications and extensions in the SAP BTP ABAP environment, supporting clean core principles. According to SAP documentation, "The ABAP RESTful Application Programming Model (RAP) is the standard model for cloud-native development in ABAP." The ABAP Cloud Development Model (A) is not a specific model. The SAP S/4HANA Cloud Extensibility Model (B) refers to extensibility approaches but is not specific to ABAP cloud-native development.
Reference:
SAP Help Portal: ABAP RESTful Application Programming Model
SAP Community: ABAP Cloud Development

NEW QUESTION # 22
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100% Pass SAP - C-C4H56-2411–High Hit-Rate Reliable Exam Topics

SAP C-C4H56-2411 Exam Syllabus Topics:

2025 Reliable C-C4H56-2411 Exam Topics Free PDF | High-quality Valid C-C4H56-2411 Test Answers: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q17-Q22):

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